Practice Staff

Management Team

Whilst each manager has their own area of responsibilities, you can refer comments and feedback to any member of the team and they will be more than happy to assist where possible.

Medical Secretaries

Our secretarial team are responsible for the arrangement of all referrals to secondary care on the instruction of the GPs. They type dictated letters, answer queries from GPs and respond to telephone calls from specialists, patients, consultant secretaries, and GPs. They also undertake generic secretarial activities for the practice, such as creating invoices for private services and taking meeting minutes. The team are located at Oldland Surgery.

IT and Data Lead

Our IT and Data Lead supports the day-to-day running of the IT systems used at the practice.  They are responsible for maintaining, both the clinical and administrative computer hardware and software, all of the surgery printers,  training staff to use the IT systems in place across the entire practice and also ensure that all computer usage adheres to both the NHS and Hanham Health’s information governance policies and procedures. 

Administration

Our administration team are responsible for handling various administrative duties such as scanning and summarising of paperwork for new and existing patients, allocating and distributing requests and results, reviewing patient care plans and issuing Blood pressure monitors to patients. Within the team we also have prescription clerks whose job it is to produce the large numbers of repeat prescriptions we issue every day. They also liaise with local pharmacies, handle patient hospital discharge summaries and manage any drug changes that the practice undertakes. 

Reception

Our reception team are here to help you. They answer the phone, deal with enquiries and are responsible for administration. Their job is very demanding, so please be patient.